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Returns

Please note : You must contact us via email at safetygearhqtracking@yahoo.com BEFORE returning any items. Items returned without contacting us will NOT get to their intended destination.

RETURN POLICY - If your item is damaged in any way you may return the item within 30 days of delivery for a replacement.


We do not offer refunds until we have first sent a replacement of your original order. Only if that item is not working do we offer a full refund.

Refunds are fully contingent upon inspection of item(s) once we receive it. Please allow 7-10 days for processing returns. There is a 15% processing fee for returned items that are not being exchanged and are not damaged.

Note: Warranty will be voided and returns will not be honored if a product has been abused or tampered with. This includes, but is not limited to, taking a product apart to attempt to fix it. All returns will be inspected by our warehouse returns staff and Credits and/or Replacements will be issued after the return is processed. There is a 15% processing fee for returned items that are not being exchanged and are not damaged. You will be reimbursed the cost of your item - 15%. We do not reimburse the $7.95 shipping cost that you paid.

Please note if your order was over $100 and you received FREE shipping and you cancel your order you will then be charged the $7.95 shipping cost in addition to the restocking fees applicable to your return.

If you need to return an order, please read the following:

 
Contact us by email or phone at 866-604-6482
In addition, please include a note inside the return package with the following information:
---1. First Name/Last Name of customer
---2. Shipping address of customer
---3. Reason for return
---4. Specify whether you want a replacement or refund
Returns must be postmarked within 30 days of delivery date. All delivery dates are kept on file here at Safety Gear HQ. Returns accepted and/or received after 30 days will receive an exchange or in store credit only.
   
Pepper spray cannot be returned if the package has been opened or tampered with.
If you did not give your full or correct address when placing your order and the package is returned to us, you will be charged $7.95 for shipping to send the package back to you.
IMPORTANT - The product(s) must be returned in resaleable condition with all original packaging, accessories and accompanying literature. If we receive your product without the accompanying accessories and documentation, you will not get a refund or in store credit. If you lost something that goes with your order, you can not return it.
You are responsible for the cost of shipping the item back to Safety Gear HQ. If you want to return it, you must pay for shipping the item yourself. If, however, we make a mistake on your order, we will reimburse you the cost of shipping your order back to us via Ground or Standard only. No Overnight or Express methods will be reimbursed. We will reship your order the same way we shipped it to you initially at no additional charge. This makes it fair to all concerned.
Safety Gear HQ generously gives free shipping to orders that are over $100.00. If we gave you free shipping, this does not mean that the shipping was free. This just means that we did not charge you anything for the shipping. The cost of shipping your order to you, whether you paid for shipping or not, will be deducted from any refund given. For example, if your order was $24.95 plus $7.95 shipping, your refund will be the cost of the item which is $24.95. However, if your order was $102.00, which qualifies for free shipping, and you return your order for a refund, your refund amount will be $95.50. ($102.00 minus $7.95 shipping on most orders).
Please send your return via UPS or FED EX since these methods are easily trackable. If you prefer to use US Mail, please insure the package and include delivery confirmation. It is the customers responsibility to make sure the return gets to Safety Gear HQ.